Frequently Asked Questions
What is Sunway Velocity Hotel?
Sunway Velocity Hotel is a 4-star hotel located in Cheras, Kuala Lumpur, directly connected to Sunway Velocity Mall and within walking distance to MRT and LRT stations.
What are the hotel’s check-in and check-out times?
Check-in is from 3:00 PM and check-out is by 12:00 PM. Early check-in and late check-out are subject to availability.
Is there free WiFi at the hotel?
Yes, complimentary high-speed WiFi is available throughout the hotel for all guests.
Does the hotel have a swimming pool and gym?
Yes, guests have access to the swimming pool and fitness centre during their stay.
How do I get to Sunway Velocity Hotel by train?
The hotel is within walking distance to Cochrane MRT, Maluri MRT and LRT stations, providing easy access to areas like Bukit Bintang, TRX, and KLCC.
How far is the hotel from KL city centre?
The hotel is approximately 10 to 15 minutes’ drive from KL city centre, depending on traffic.
Is the hotel connected to Sunway Velocity Mall?
Yes, the hotel is directly connected to Sunway Velocity Mall for convenient access to shopping and dining.
Is parking available at Sunway Velocity Hotel?
Yes, parking is available for hotel guests at the connected parking facilities.
Are there parking charges?
Parking charges may apply. Guests rates and are advised to check here for the latest validation options.
What is the maximum vehicle height for parking?
The car park has a height restriction (generally around 2.1m), subject to the mall’s parking guidelines.
Are EV charging stations available at Sunway Velocity Hotel?
Yes, EV charging stations are available within the Sunway Velocity complex, accessible to hotel guests via the connected car park.
Where are the EV charging stations located?
EV charging bays are located at Level B2 of the Sunway Velocity Mall car park:
• EvAIMS: Red Zone, Preferred Parking (via Entry B)
• EVC: Blue Zone near Sunway Medical Centre Velocity (via Entry F)
What is the charging capacity available?
• EvAIMS: 11kW and 22kW chargers
• EVC: 22kW chargers
How do I pay for EV charging?
• EvAIMS: Credit card, debit card, and e-wallet (on-site terminal)
• EVC: Payment via JomCharge app
What are the EV charging rates?
EvAIMS:11kW: RM0.20 per minute
22kW: RM0.40 per minute
EVC: RM1.05 per kWh
Do I need to reserve an EV charging bay?
No, all EV charging bays are available on a first-come, first-served basis.
What are the operating hours for EV charging stations?
Most charging stations operate daily from 10:00 AM to 10:00 PM.
The stations near Sunway Medical Centre Velocity are available 24 hours.
Who can I contact for assistance with EV charging?
For assistance, guests may contact the Car Park Helpdesk at +603 2786 3940.
For technical support, you may also reach out directly to the charging providers via their respective apps or support channels.
Does the hotel have a restaurant?
The hotel does not have its own restaurant, but guests can enjoy a wide variety of dining options at Sunway Velocity Mall.
Are there nearby food options?
Yes, there are numerous restaurants, cafes, and eateries within walking distance via the connected mall.
What is Sunway DISCOVERY and how does it benefit guests?
GHA DISCOVERY is a membership programme that offers perks such as early check-in, late check-out, and exclusive member benefits.
More info may be obtained here.
Is Sunway DISCOVERY membership free?
Yes, registration is complimentary and can be done prior to your stay.
What types of rooms are available at the hotel?
The hotel offers a range of modern room types designed to suit both business and leisure travellers, including Superior Room, Deluxe Room, Deluxe Plus Room, Executive Room, Premier Room, Family Room, and Junior Suite.
Is the hotel suitable for business travellers?
Yes, the hotel is ideal for business travellers due to its connectivity and proximity to key business areas.
Is the hotel suitable for tourists?
Yes, it is a great choice for tourists looking for convenient access to shopping, dining, and public transport while staying slightly away from the busy city centre.
